All HopSkipDrive CareDrivers are required by law to accommodate service animals and make other reasonable accommodations for passengers with special needs.Rider...

As of March 7, 2022, Santa Clara County requires individuals in higher-risk settings to be fully vaccinated against Covid-19 and to have obtained any booster do...

To ensure platform safety, CareDrivers may not operate a vehicle when their ability to operate that vehicle is impaired through illness, fatigue, or any other c...

If your vehicle breaks down or you have car trouble while you are performing a ride, do the following:Safely pull over to the side of the road.Make sure all Rid...

If you smell smoke or see flames coming from your vehicle while performing a ride, do the following: Remain calm and act quickly to safely pull over to the...

Bomb threats should alway be taken seriously. The following information will guide you through the steps needed to ensure you get yourself to safety and notify ...

If you are the subject of a robbery or attempted robbery while performing a ride, follow these recommendations for your safety and the safety of your Riders:&nb...

All platform users are expected to follow HopSkipDrive Community Guidelines when accessing or using the HopSkipDrive platform. All users are also expected to fo...

Yes, CareDrivers who are spouses can each use the same vehicle when driving with HopSkipDrive. When signing up to drive, ensure that both CareDrivers are listed...

When there is inclement weather that creates unsafe driving conditions, HopSkipDrive may declare a snow day and cancel all rides in the affected area. This...

Some rides for the School District of Philadelphia are Monitor Rides (also called attendant rides). These rides require two CareDrivers and follow a slightly di...

For the safety of all Users, HopSkipDrive enforces a strict no-weapons policy during rides and on any HopSkipDrive property. Neither CareDrivers nor Riders are ...

Many local regulations require CareDrivers to display decals visibly on the bottom right corner of front and rear windshields, or as per state requirements. Fai...

Before you begin driving your first ride, you are asked to accept Terms for Google Maps navigation. This is required to move forward with the ride, even if...

Food and drinks are not permitted during a ride. Because Riders may have food allergies, sensitivities, or other specific dietary needs, CareDrivers are not all...

Yes! HopSkipDrive provides all new CareDrivers with vehicle decals, a t-shirt, and a hands-free phone mount. If you would like to order additional HopSkipDrive ...

When completing rides with HopSkipDrive, always follow the requirements for booster seats indicated in the app. Booster seat requirements are set by ride organi...

At each pickup location, you may be picking up one or more Riders. For each Rider, follow the steps in the app to confirm the Rider's identity and record th...

During a ride, you may receive a message like the ones below:Is everything OK? It looks like your vehicle is stopped. Please resume the ride now or call support...

During a ride, you may receive a message like the one below:We’ve detected an issue with your location tracking. When safe, please restart the app to refr...

If you have a reasonable suspicion that a rider has been, or is in danger of being, abused or neglected, please first report it to Child Protective Services (CP...

If you are sick and will not be able to complete rides you have claimed, please cancel your rides as far in advance as possible.For rides that start in the...

In order to qualify to access the HopSkipDrive platform, prospective drivers must meet the following minimum qualifications:Caregiving Experience:Have five or m...

In Denver, Colorado Springs, and Virginia, a CPR & First Aid certification is required to be certified as a CareDriver. In all other areas, the CPR &am...

As you arrive at a pickup or drop-off while performing a ride, you may see a message like the one below after tapping I've arrived:The CareDriver app will s...

Riders are not permitted to make changes to the scheduled route under any circumstances. Pickup and drop-off locations are determined by the Ride Organizer, and...

No individuals other than the listed CareDriver and rider(s) can accompany anyone in the vehicle. CareDrivers are not permitted to bring any additional pas...

When weather such as snow or ice makes driving unsafe, school districts may choose to delay the start of school to wait for conditions to improve. Weather delay...

Occasionally there may be last-minute changes to a ride you have claimed. While we understand this can be frustrating, there are circumstances when this is unav...

During the winter months, inclement weather can impact rides. Be sure to follow local news for changing weather conditions in your area that could impact your u...

Communication is important to ensure your safety and the safety of your riders.There may be times when HopSkipDrive needs to reach you with an urgent update to ...

As a CareDriver, if you need to communicate with a caregiver or rider who speaks a language other than English, HopSkipDrive can help provide interpreting servi...

Safety is one of our key values at HopSkipDrive. To ensure that your vehicle is ready, you'll be asked to complete a Daily Safety Check before driving. ...

It is critically important that all riders are picked up and dropped off at the scheduled time shown in the HopSkipDrive app. If you arrive at the drop-off loca...

It is critically important that all riders are picked up and dropped off at the time scheduled in the app. If you arrive at the pickup location before the sched...

Because many riders are minors or members of other vulnerable populations, it is important for CareDrivers to make every attempt to find a rider by following th...

Before you start driving, review the steps involved in the ride process. Click on any step to see detailed instructions.Before You Begin a Ride: Make sure ...

A rider's code word is a unique, secret word to be used as a password to confirm the identity of the CareDriver picking them up.When you arrive at the picku...

To ensure that CareDrivers and riders are safe, it is important to follow all the verification steps on every ride. At pickup, follow the guidelines below.Use o...

Once you have arrived at the drop-off location you are ready to drop off your rider(s). If you are driving more than one rider, they may all have the same drop-...

Any vehicle being used to provide services on the HopSkipDrive Platform must be in good operating condition and meet industry and all applicable statutory and s...

Call 844-HOP-SKIP (467-7547)Safety is important — which is why open and honest communication between CareDrivers, riders and/or Ride Organizers, and HopSk...

If there is a medical emergency, call 911 immediately. After you’ve spoken to 911, please call HopSkipDrive at 844-HOP-SKIP so we can assist you...

Some rides require two booster seats. You can add up to two booster seats to your profile to be able to claim these rides. Below you'll find answers to...

All California CareDrivers are required to complete and pass a First Aid course through Heart Saver Institute. You can register for the First Aid Course directl...

Some riders have a Must be met at drop-off tag on their Rider Profile. Riders with this tag must be met by an adult when you drop them off. They ...

In this articleAbout CareDriver TrendsUnderstanding your ratingCareDriver Trends rating factorsAbout CareDriver TrendsSafety is everything at HopSkipDrive! To s...

CareDriver Insurance RequirementsAll CareDrivers must maintain automobile liability insurance on all vehicles they operate while driving with HopSkipDrive, with...

For questions about a ride in progress, call844-HOP-SKIP (844-467-7547)Select option 1 for Safe Ride Support, available whenever rides are scheduled.For general...

Pilot: This Advanced Qualification is currently being piloted with a select group of CareDrivers. You will be invited via email if you are part of the...