The CareDriver Success Card

Every Monday, CareDrivers active the prior week (Monday - Sunday) will receive their Success Card via email.

The goal of the CareDriver Success Card is to provide you with your weekly stats to help give you a sense of how you’re doing week over week.  We know CareDrivers like to go that extra mile to surpass their personal track records with HopSkipDrive and this feedback will help you to do that.

Your CareDriver Success Card will include the following items:

  • Total number of families you helped by completing their rides
  • Fares from completed and/or canceled rides
  • Additional earnings
  • Your on-time arrival rate
  • Your cancellation rate
  • The number of extremely late arrivals
  • The number of rides that you canceled last minute (if applicable)

 

Completed rides and families helped

This is the number of rides you completed.

 

Fares from completed and/or canceled rides

This is the amount you earned from rides completed and/or canceled by a ride organizer.

Learn more about our cancellation policy here.

 

Additional Earnings

Additional earnings are individual items added to your weekly pay.

    • Additional earnings can include, but are not limited to:  
      • Bridge toll or parking reimbursement
      • Vehicle inspection (up to $25 for your first inspection)
      • Booster seat (up to $20)
      • Non-referral based incentives bonuses
        • Note: New families and CareDriver referral bonuses are paid out once a month via Payable.  If you have an inquiry about a recent referral, please email driversupport@hopskipdrive.com
      • Ride-related additional payment

 

On-time arrival rate

This percentage is calculated based on how many rides to which you were on time. The easiest way to keep your on-time arrival rating high is to leave early and plan on arriving a few minutes early.

 For example, if you were on time to five out of five rides, you will have a 100% on-time arrival rate. If you were late to one ride and had five rides, your on-time arrival rate that week would be 80%.

 

Extremely late to

We take extreme lateness very seriously at HopSkipDrive.  If you are late to a pickup by 15 minutes or more, this constitutes an extremely late pick up which jeopardizes a rider’s safety. Consistent violations like this threaten the safety of our riders and could lead to the deactivation of your CareDriver account.

 

Canceled rides

Your canceled ride percentage is calculated based on the number of rides you accepted but chose to cancel.  For example, if you had 6 rides one week and canceled one, your cancellation rate would be 17%. As you know, once you claim a ride, the ride organizer gets a notification and details such as your name and car information and is sharing this information with their riders and schools. When you cancel a ride, the ride organizer needs to notify everyone again of the new CareDriver, and this can be confusing for riders.

We understand that at times you are put in a position where you have to cancel a ride, but minimizing ride cancellations is critical for reliability. Please let us know by calling our support team as soon as possible if you need to cancel a ride so we can ensure that ride gets claimed by another CareDriver.  If this becomes a regular occurrence, it may result in the permanent deactivation of your CareDriver account.  

Note: Ride organizer cancellations are not included in this rate.

 

Rides canceled last minute (if applicable):

A ride canceled last minute is any ride you cancel within 24 hours of the pickup time. This can also include a ride you’re running extremely late to that needed to be claimed by another CareDriver closer to the pickup. Last minute cancellations create a poor experience and negatively affect riders, ride organizers, and the HopSkipDrive team.

 

Family Feedback

Family feedback is an optional step after a ride is complete. As soon as you complete a ride, the organizer receives a prompt to rate their ride experience and provide feedback through the app. This is done by selecting 1, 2, or 3 star(s).

3-stars: Super-happy

2-stars: Happy

1-star: Unhappy (Most likely means a ride organizer blocked you from their account).



 

Have more questions? Submit a request or call (844) 467-7547