What if a rider is not at the pickup location for the ride?

In your app, you will be notified that you should wait up to 5 minutes (or 10 minutes depending on the ride) after the scheduled pickup time to see if the rider arrives. If they do not, please select “Not Riding Today” when you’re checking your riders into your app. Selecting this option will tell the support team the rider is not there and will not be on the ride. No need to call in!

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Have more questions? Submit a request or call (844) 467-7547