How do I schedule a carpool ride?

Carpool rides can currently only be scheduled using the HopSkipDrive mobile app. Setting up a carpool is just like creating a regular ride. The only difference is that you will invite another family in addition to selecting your rider(s).

To view a step-by-step guide for creating carpool rides using the app, please click here. For a guide to creating carpool rides using the website, please click here.

To watch a video explaining how to create carpool rides, click here.

To view a step-by-step guide for creating repeating carpool rides using the app, please click here. For a guide to creating repeating carpool rides using the website, please click here.

If you'd like a step-by-setp guide to accepting carpool invitations, please click here for the app guide and here for the website guide.

You can edit your carpool ride to have a different pickup or drop off order once all the participants have accepted their invitations. If you'd like to see a guide to setting the order of the pickups or dropoffs for your multi-stop carpool ride, please click here for the app guide and here for the website guide.

If you'd like to cancel your carpool, you can either cancel your ride for all the families involved or you can remove just your family from the ride and allow it to continue with only the other families. To view a step-by-step guide to canceling carpool rides using the app, please click here. To view a step-by-step guide to canceling carpool rides using the website, please click here.

Once you schedule the ride, the other families you invited have up until 7:30pm the day before a morning ride or 7.5 hours before a non-morning ride to accept your invitation and add their riders' details. If others don’t join, you have a few options: You can keep your ride with just your family members at the single-family fare, you can keep the ride with the riders you invited that have accepted, or you can cancel your ride anytime up to 8 hours before the ride or anytime before a CareDriver is assigned without a cancellation fee.

Have more questions? Submit a request or call (844) 467-7547