When a CareDriver claims your ride, you will be notified by both text and email and you'll be able to visit your HopSkipDrive account to view their picture, their full name, a picture of their car, their license plate number, and a short bio about them. We recommend showing your rider this information so they know who to expect. If your pickup location has any security protocols, please understand that it is your responsibility to notify them accordingly.
On the day of the ride, the CareDriver will have the HopSkipDrive decals on their car and they will be wearing a bright orange HopSkipDrive t-shirt. When the CareDriver and rider connect, the CareDriver will say the secret code word to the rider to confirm the CareDriver’s identity.
We have a guide that will help you know what to expect the day of your ride. To view it, please click here.